Terms of Service

Effective date: April 21, 2026
Last updated: April 21, 2026

These Terms of Service (“Terms”) govern your access to and use of the ElioHealth website, application, dashboards, and related services operated by Tellme Technology Limited (“ElioHealth”, “we”, “us”, or “our”).

By using ElioHealth or participating in the pilot, you agree to these Terms. If you do not agree, do not use the service.

1. Nature of the Service

ElioHealth is a privacy-first wellness platform designed to support wearable integrations over time. In the current pilot phase, the service uses Oura as the first supported integration and may expand to additional compatible data sources in future phases, subject to technical, legal, and partner approval.

ElioHealth is a limited, invite-only proof-of-concept service intended to support wellness tracking, self-observation, and optional advisor guidance for a closed participant group.

2. No Medical Care

ElioHealth provides wellness-oriented information and optional advisor guidance only.

ElioHealth is not:

• a doctor or healthcare provider;
• a medical device;
• a diagnostic system;
• a treatment provider; or
• an emergency service.

Nothing in the service constitutes medical advice, diagnosis, or treatment. You should seek qualified medical advice for any medical concern and contact emergency services in an emergency.

3. Eligibility

To use ElioHealth, you must:

• be at least 18 years old;
• be invited or otherwise authorized to participate in the pilot;
• have authority to connect any wearable account you choose to authorize;
• provide any required consent for wellness-data processing; and
• comply with these Terms.

4. Account Structure and Identity Model

ElioHealth is designed to minimize direct identifiers and to present participant data to authorized advisors using platform-generated aliases rather than direct personal identifiers.

You understand and agree that:

• the service may assign you a random internal participant identifier and platform alias;
• advisors and authorized staff may interact with your data through that alias rather than your real name;
• any technical credentials or provider account references needed to operate the connection may be stored separately from the analytics environment; and
• the service remains subject to data protection law even where it operates pseudonymously.

5. Current Wearable Integration

In the current pilot phase, ElioHealth uses Oura as the first supported wearable integration.

If you choose to connect Oura:

• you authorize ElioHealth to access the Oura data categories you expressly permit;
• you understand that Oura may require an active Oura membership or account conditions for certain features or API access;
• you may revoke the connection at any time through the applicable authorization settings, where available, or by contacting us; and
• your use of Oura remains subject to Oura’s own terms and privacy policy.

ElioHealth is an independent service and is not affiliated with, endorsed by, or operated by Oura unless expressly stated otherwise.

6. Participant Responsibilities

You agree to:

• provide truthful information where the service requests it;
• maintain the confidentiality of any credentials under your control;
• use the service only for lawful purposes;
• refrain from attempting to interfere with, probe, reverse engineer, or disrupt the service;
• respect the privacy and confidentiality of other participants and staff; and
• notify us if you wish to withdraw from the pilot or believe your account or connection has been compromised.

7. Advisor and Staff Access

Where you have provided explicit consent, authorized advisors or staff may view your wearable-derived data through role-restricted dashboard views.

Those views are designed to use platform aliases rather than direct personal identifiers. Advisor access is limited to the minimum scope reasonably necessary for the program purpose and is subject to logging and internal controls.

8. Communications and Messaging

ElioHealth may provide in-product communications and, where offered and enabled by you, optional external communications channels.

If private messaging is provided as an end-to-end encrypted feature, that designation applies only to the implemented messaging function and not to the broader analytics, dashboard, or administration systems.

You agree not to use any messaging feature to transmit unlawful, abusive, infringing, or harmful content.

9. Privacy

Your personal data is handled in accordance with the ElioHealth Privacy Policy, which forms part of these Terms by reference.

In summary:

• ElioHealth is designed to minimize direct identifiers;
• the analytics environment does not routinely retain direct personal identifiers;
• wearable data is treated as protected personal data;
• advisor visibility requires explicit participant consent where applicable; and
• you may request deletion or withdraw consent as described in the Privacy Policy.

10. Pilot Status and Availability

You acknowledge that ElioHealth is a proof-of-concept pilot and that:

• features may change, be limited, or be withdrawn;
• integrations may be added, changed, suspended, or removed;
• uptime and continuity are not guaranteed;
• the service may be modified or discontinued at any time, with reasonable notice where practicable.

11. Intellectual Property

Except for your own personal data and any rights granted by law, ElioHealth and its licensors retain all right, title, and interest in the service, software, content, branding, documentation, and related materials.

You may not copy, reproduce, distribute, modify, or reverse engineer any part of the service except as permitted by law or with our prior written consent.

12. Third-Party Services

The service may depend on third-party providers, including Oura in the current pilot phase. We are not responsible for the availability, accuracy, acts, omissions, or independent policies of third-party services.

Your use of any third-party service remains governed by that third party’s own terms and policies.

13. Suspension and Termination

We may suspend or terminate access to the service if:

• you materially breach these Terms;
• we are required to do so by law;
• a third-party integration becomes unavailable or legally restricted;
• or continued operation would create security, legal, or operational risk.

You may stop using the service and withdraw from the pilot at any time.

Where the service ends or your participation is terminated, personal data will be handled in accordance with the Privacy Policy.

14. Disclaimers

To the maximum extent permitted by law, the service is provided “as is” and “as available.”

We do not warrant that:

• the service will be uninterrupted, secure, or error-free at all times;
• any wearable integration will remain available;
• any data from a wearable provider will be complete, accurate, or timely; or
• any wellness insight will be suitable for a particular purpose.

15. Limitation of Liability

To the fullest extent permitted by applicable law, ElioHealth and Tellme Technology Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the service.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability arising from fraud, willful misconduct, or death or personal injury caused by negligence where such limitation is prohibited.

If liability is not otherwise excluded, our aggregate liability for claims arising out of or related to the service will be limited to the greater of:

• the amount you paid us for the service in the 12 months before the event giving rise to the claim; or
• USD 100.

16. Indemnity

You agree to indemnify and hold harmless Tellme Technology Limited and its officers, employees, contractors, and agents against claims, losses, liabilities, damages, and reasonable costs arising out of your unlawful use of the service or your breach of these Terms, except to the extent caused by our own breach of law or these Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

The courts of the Hong Kong Special Administrative Region shall have exclusive jurisdiction over disputes arising out of or in connection with these Terms, unless mandatory consumer or data protection law requires otherwise.

18. Changes to these Terms

We may revise these Terms from time to time. If we make material changes, we will provide notice appropriate to the nature of the change and update the “Last updated” date above.

19. Contact

If you have questions about these Terms, please contact:

Tellme Technology Limited
Address: UNIT 506, 5/F, NEW WORLD TOWER 1, 18 QUEEN'S ROAD CENTRAL, HONG KONG
Support: enquiry@eliohealth.app
Legal: enquiry@eliohealth.app